We focus in three areas:
First, we deliver a world-class customer experience. The training and tools we have developed along with our unique culture has paved the way for industry-leading Net Promoter Scores.
Second, we do the job right the first time. Our rigorous training, mentoring and coaching ensures a quality installation or upgrade every time.
Third, safety is an integrated part of our culture. We are driven by a Tech First philosophy to ensure our employees have the tools, processes and leadership they need to safely work in customers’ homes and return after each job ready for the next.
Our leadership team brings expertise in business-critical areas such as operations, analytics, human resources, sales, IT, supply chain, engineering, etc. in order to serve our clients and our employees.
We are selective to ensure we choose the right technicians with the right skills and the right experience to represent our client company’s brands. After onboarding, our technicians receive the highest level of support and ongoing training. Our senior leadership, field operations, customer service, human resources and supporting staff teams engage with our field teams to give them the support they need and to create a consistent experience.
After completing a thorough screening process, all MasTec technicians undergo a rigorous training regimen. They become experts by acquiring product knowledge, learning installation best practices, understanding customer education, addressing customer service concerns and how to remain safe on the job.
We celebrate our accomplishments and invest in developing our team members.
For nearly 10 years, MasTec Advanced Technologies has been the largest DirecTV installation and service company in the United States, serving over 200,000 customers each month in single family homes or local businesses. We currently operate in over 48 markets and maintain 62 local offices nationwide to deliver the ultimate television viewing customer experience.
Since 2013, we have served AT&T in helping to establish its Digital Life brand. We have developed the largest geographic service footprint of any contracted service provider for this thriving security services business. We are a proud, a strategic partner for AT&T with offices in over 70 markets and growing. Our Net Promoter Scores of 85+ validate our capabilities and commitment to growing this important line of business for AT&T and their development of the Connected Home.